Refund policy

PERKI RETURN & REFUND POLICY

Last Updated: 03/11/2025

90-DAY MONEY-BACK GUARANTEE

At Perki, we stand behind the quality and effectiveness of our products. We offer a 90-day money-back guarantee on all Perki System purchases. If you're not completely satisfied with your results, you can return your product for a full refund—no questions asked.

ELIGIBILITY

Who Qualifies for a Refund:

✅ Purchases made directly from www.tryperki.com 
✅ Products returned within 90 days of delivery date
✅ Customers who used the product as directed for at least 8-12 weeks
✅ Products in resalable condition (clean, undamaged)

What's Not Eligible:

❌ Purchases made from unauthorized third-party retailers
❌ Products damaged due to misuse, neglect, or accidents
❌ Returns initiated after the 90-day guarantee period
❌ Products missing major components or accessories

HOW TO REQUEST A RETURN

Step 1: Contact Our Customer Support Team

Email us at: support@tryperki.com or Contact us at 

Include:

  • Your order number
  • Name and email address used for purchase
  • Brief reason for return (optional but helps us improve)
  • Photos of the product (if damaged or defective)

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number (RA#)
  • Return shipping address
  • Return instructions

Important: Do not ship your return without an RA number. Unauthorized returns may not be processed.

Step 3: Ship Your Return

  • Pack the Perki System securely in its original packaging (if available)
  • Include all components: device, massage tool, topical cream, charging cable, instructions
  • Write your RA# clearly on the outside of the package
  • Ship to the return address provided
  • We recommend using trackable shipping method

Note: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

Step 4: Refund Processing

Once we receive and inspect your return:

  • Inspection: 3-5 business days
  • Refund issued: 5-7 business days after approval
  • Refund appears in account: 5-10 business days (depending on your bank)

Refunds are issued to the original payment method used for purchase.

REFUND AMOUNTS

Full Refund (100%):

  • Product returned within 90 days in resalable condition
  • Defective or damaged products (we cover return shipping)
  • Order canceled before shipment

Partial Refund:

  • Products returned with missing components (refund adjusted accordingly)
  • Products returned in used but not resalable condition (discretionary, evaluated case-by-case)

No Refund:

  • Returns received after 90-day guarantee period
  • Products damaged due to misuse
  • Unauthorized returns without RA number

DAMAGED OR DEFECTIVE PRODUCTS

If your Perki System arrives damaged or defective:

  1. Contact us immediately: support@tryperki.com
  2. Provide photos of the damage and packaging
  3. Do not discard the product or packaging until instructed

We will:

  • Send a replacement immediately (no wait for return) OR
  • Issue a full refund including return shipping costs
  • Provide a prepaid return label for damaged/defective items

We cover all costs for defective or damaged products.

EXCHANGES

We do not offer direct exchanges at this time. If you need to exchange your product:

  1. Request a refund for your current order
  2. Place a new order for the desired product

This ensures fastest processing and delivery.

LOST OR STOLEN PACKAGES

Before Delivery:

If your tracking shows "delivered" but you didn't receive it:

  • Check with neighbors, building management, or household members
  • Verify shipping address on your order confirmation
  • Contact us within 7 days: support@tryperki.com

We will:

  • Investigate with the shipping carrier
  • File a claim if necessary
  • Send a replacement or issue a refund (at our discretion)

After Signing:

Once you've signed for delivery and accepted the package, you assume responsibility. Inspect packages immediately upon receipt.

INTERNATIONAL RETURNS

International customers are responsible for:

  • Return shipping costs (unless product is defective)
  • Any customs duties, taxes, or fees incurred during return shipment
  • Currency conversion fees (if applicable)

Refunds are issued in the original currency charged.

Note: International returns may take 2-4 weeks for processing due to customs clearance.

 

PROMOTIONAL OR DISCOUNTED PURCHASES

Products purchased with promotional codes, discounts, or during sales:

  • Eligible for full refund of the amount paid
  • Refund reflects the discounted price, not original price
  • Promotional codes cannot be reused after refund is issued

Free gifts or bonus items included with purchase:

  • Must be returned with main product for full refund
  • If not returned, refund will be adjusted for value of free item

WARRANTY INFORMATION

All Perki devices include a 1-year limited warranty covering:

  • Manufacturing defects
  • Electronic component failures under normal use
  • LED malfunction

Warranty does not cover:

  • Normal wear and tear
  • Damage from misuse, accidents, or unauthorized modifications
  • Battery degradation (normal after extended use)
  • Cosmetic damage that doesn't affect functionality

To claim warranty service: Contact support@tryperki.com with proof of purchase and description of issue.

CANCELLATIONS

Before Shipment:

  • Contact us immediately: support@tryperki.com
  • Full refund issued if order hasn't shipped
  • Orders typically ship within 1-2 business days

After Shipment:

  • Follow standard return process once package arrives
  • Refusing delivery does not automatically trigger refund
  • Must obtain RA number and return properly

PROCESSING TIMES SUMMARY

Action Timeframe
Response to return request 1-2 business days
RA# issued 1-2 business days
Return inspection 3-5 business days after receipt
Refund processed 5-7 business days after approval
Refund in your account 5-10 business days (bank dependent)
Total estimate 2-4 weeks from return initiation

CONTACT INFORMATION

Customer Support:
📧 Email: support@tryperki.com
📧 Returns: support@tryperki.com

🕐 Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT

POLICY UPDATES

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

For purchases made before policy changes: The policy in effect at the time of purchase applies.

LEGAL RIGHTS

This policy does not affect your statutory rights as a consumer under UK/EU law. If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receipt without giving a reason (Distance Selling Regulations).

Our 90-day guarantee extends beyond your statutory rights and provides additional protection.

FREQUENTLY ASKED QUESTIONS

Q: Do I need to return all parts of the Perki System?

A: Yes, for a full refund, return the device, massage tool, topical cream (even if partially used), charging cable, and instructions.

Q: What if I lost my order number?

A: Contact support@tryperki.com with the email address used for purchase. We can locate your order.

Q: Can I return after using the product for 12 weeks?

A: Yes! We encourage you to use Perki for the full 12-week protocol. You can still return within 90 days of delivery.

Q: Will I get charged for return shipping?

A: You cover return shipping unless the product is defective or damaged upon arrival.

Q: How long does the refund take?

A: Typically 2-4 weeks total from when you initiate the return request.

Q: Can I return to a store?

A: No, Perki is sold online only. All returns must be shipped to our returns center.

Questions about returns or refunds? Contact us anytime at support@tryperki.com

+1 (307) 243 904




Geyerspergerstraße 22
Munich
80689
Germany


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